Frequently Asked Questions
About Here Here Market
What products and services do you offer?
At Here Here Market, we offer artisanal food products and thoughtfully curated gift boxes from emerging culinary creators and iconic Chicago chefs. Our assortment is designed to appeal to a wide range of tastes, from ube popcorn and salted lemonade to Chicago-style hot fermented giardiniera.
I want to buy individual products rather than a gift box. Where do I go?
If you’re interested in buying specific products instead of a gift box, you can browse our full assortment on our Shop page here.
How can I request for something to be in the marketplace?
We’d love to hear from you! Please get in touch via our contact page. We’re continually expanding our offerings, and more curated products and packages are always in the works. You can join our mailing list to be among the first to find out about our next package release.
Customization & Gifting
Do you offer customization for orders?
Yes! We offer customization for both individual and corporate orders. Depending on the order, customization options may include personalized notes, gift boxes, and other thoughtful touches to make your order feel more personal.
For larger or corporate orders, we’re happy to work with you on additional details and packaging options. For smaller or individual orders, you can add a personalized note at checkout, and select from available gifting options.
If you’re unsure what’s possible for your order, feel free to reach out — we’re happy to help talk through options.
Shipping
Can you ship outside of the Chicago area?
Yes, we ship nationwide throughout the continental United States.
Do you offer free shipping?
Yes — orders over $65 qualify for free shipping.Please note: items fulfilled directly by creators (Creator-Shipped Items) are not eligible for Here Here Market’s free shipping offer. Creator shipping rates apply to those items and are set by the individual maker. Creator-Shipped Items are marked in the product photos.
How long will it take to receive my order?
Although we state up to 2 business days for order fulfillment before your order ships, most orders are processed within 1 business day.
Once your order ships, delivery times vary based on your location and shipping method:
Chicago & nearby states: 1–2 business days with standard or free shippingWest Coast (including California): Up to 5 business days with standard or free shipping (typically four business days)Express shipping: Delivered within 2 business days anywhere in the contiguous U.S. Orders placed before 12 PM CT ship the same day.
For large or custom corporate orders, delivery timelines can vary. We recommend reaching out early so we can best accommodate your needs—especially for multi-gift or multi-recipient orders.
What is your refund policy?
We accept refund requests made within 30 days of the order date. After 30 days, we’re unable to process refunds. If you have an issue with your order, please reach out to our team and we’ll do our best to help.
Can you ship gifts to multiple recipients or addresses?
Yes! Please place multiple orders for gifts going to more than one locations (shipping costs may vary).
For Creators
Do you work with culinary experts outside of Chicago?
Yes! While we have roots in Chicago, we’re always excited to work with culinary creators beyond the Midwest as we continuously expand our footprint. Reach out via email, phone, or our contact page to start the conversation.
What should I do if I want to sell something on Here Here Market?
If you’re interested in selling your culinary creations in our marketplace, fill out our application to talk to us! We’d love to meet you.
Large or Corporate Orders
How many gift boxes can I order at one time?
You can order as many gift boxes as you’d like! Because we work closely with small-batch producers, availability may be limited for certain items. For orders of 10 boxes or more, or for custom corporate gifting needs, please email us at team@hereheremarket.com so we can help coordinate details.
You can also visit our Corporate Inquiry page for more information on large-scale or recurring gifting.
Do you offer recurring or ongoing corporate gifting?
Yes! We work with companies on recurring gifting programs for employee appreciation, client outreach, and seasonal moments throughout the year.