Refund policy

RETURNS & REFUNDS

Refund Window

We offer refunds or replacements for eligible orders requested within 30 days of the original purchase date. Requests made after 30 days are not eligible for a refund.

Perishable Items & Returns

Due to the nature of our products (perishable food items), we do not accept returns.

However, if your order arrives damaged, incorrect, or does not meet expectations, you may request a refund or replacement within the 30-day window.

How to Request a Refund or Replacement

To request a refund or replacement, please contact us at support@hereheremarket.com and include:

  • Your order confirmation number

  • The product(s) in question

  • A brief description of the issue

  • The date your order was placed

If approved:

  • Replacements will be shipped as soon as possible, based on product availability.

  • Refunds will be issued to your original payment method.

Refund Processing

Once approved, refunds are typically processed within 2-8 business days, depending on your bank or payment provider. Processing times may vary.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company, as posting times can vary

  3. Contact your bank for additional processing details

If you’ve done all of the above and still haven’t received your refund, please contact us at support@hereheremarket.com.

Gifts

If an order was marked as a gift and shipped directly to the recipient, any approved refund will be issued as store credit.

If the order was not marked as a gift, or was shipped to the purchaser first, the refund will be issued to the original purchaser.

Exchanges & Returns

We do not offer direct exchanges. If a replacement is approved, it will be sent directly. Otherwise, the fastest way to receive a different item is to place a new order.